Exchange & Return Policy

Please note that sale items are not eligible for exchanges and returns. 

To be eligible for an exchange, your exchange item/s must be:

  • Unworn
  • Unwashed
  • In its original sold condition with its tags intact

Please ensure that the merchandise is in original condition, original packaging and with the original tags attached. Returns that do not meet our policy will not be accepted and you will bear the cost of the return delivery.


You may exchange the items purchased online in any of our retail stores within 30 days of purchase.

However, some of our stores do not carry all the styles showcased on our online store. For Size Exchanges, do contact us at [email protected] to reserve a piece at the preferred location and we will make arrangement.

Once the exchange is arranged, please kindly bring along the item in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.

A final inspection will be done to ensure all items are in their original condition before processing your returns. In the interest of hygiene, we do not accept returns or refunds on accessories unless they are defective or the wrong item was sent.

Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.

To do an exchange, please email [email protected] with the following information:

Subject: Online Exchange (Order Number)

  • Order Number
  • Contact Number
  • Product name and Article Number
  • Attach image of defective or incorrect merchandise
  • Name of Product, colour and size to be exchanged with
  • Exchange Method: Retail (store location)

You will be contacted shortly.


SANS & SANS reserves all rights to inspect the condition of the merchandise before processing any returns or exchanges. Please note that we do not bear the shipping and handling charges of returning any rejected return or exchange request item/s to you. Refund will only be in form of store credits.

Should there be any dispute on the refund amount for any returns or exchanges, refunds will be based on the merchandise value stated in the invoice, after discount if applicable.

Our return and exchange policies do not cover damage derived from unique, accidental, or random damage resulting from wear and tear.
SANS & SANS ‘s decision regarding returns and exchanges are final.


We’ll be in touch via email in the event of a bounced parcel. However please note that we may charge you for the cost of re-attempted delivery.

Bounced parcels that are unclaimed after 1 year will be deemed as SANS & SANS’s property and no compensation will be offered as sufficient response time has been given.


  • Store credits are only applicable for online purchases at
  • Store credits are valid for 3 months from the date of issue.
  • Store credits are not applicable for use in any of SANS & SANS retail stores.
  • Store credits may be used to offset the value of new purchases made online at
  • Store credits cannot be redeemed for cash and are non-refundable and non-exchangeable. They cannot be used to purchase of any gift vouchers.
  • Store credits will be given to you once return & exchanges have been finalized via email.
  • Purchase amounts that exceed the value of the store credits will require payment via credit card or PayPal for the balance due.