DELIVERY
Orders are typically packed and processed the following day and will be delivered within 7-10 working days. Please note that expected delivery date is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability. In the event that you are not able to receive a parcel, we will re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.
CLICK AND COLLECT ( MALAYSIA)
Conveniently pick up your parcels at one of the outlets below within 5 – 7 working days.
SANS & SANS @ MID VALLEY
SANS & SANS @ ONE UTAMA
LOCAL DELIVERY (WEST MALAYSIA)
| Service | Cost | Lead Time |
|---|---|---|
| Minimum Purchase of RM100 | Free | 7 to 10 working days* |
| Standard Shipping | RM10 | 7 to 10 working days* |
* Working days exclude Saturday, Sundays and public holidays.
LOCAL DELIVERY (EAST MALAYSIA)
| Service | Cost | Lead Time |
|---|---|---|
| Minimum Purchase of RM150 | Free | 8 to 11 working days* |
| Standard Shipping | RM15 | 8 to 11 working days* |
PARCEL TRACKING
Your tracking details will be sent via SMS to the phone number provided once your parcel leaves our warehouse.
DELIVERY DELAY
Please note that there may be a slight delay in delivery during peak periods such as sales and holidays such as Good Friday, Christmas and Chinese New Year.
