ORDER & DELIVERY

DELIVERY

Orders are typically packed and processed the following day and will be delivered within 7-10 working days. Please note that expected delivery date is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability. In the event that you are not able to receive a parcel, we will re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.

CLICK AND COLLECT ( MALAYSIA)

Conveniently pick up your parcels at one of the outlets below within 5 – 7 working days.

SANS & SANS @ MID VALLEY
SANS & SANS @ ONE UTAMA

LOCAL DELIVERY (WEST MALAYSIA)

Service Cost Lead  Time
Minimum Purchase of RM100 Free 7  to 10 working days*
Standard Shipping RM10 7  to 10 working days*

* Working days exclude Saturday, Sundays and public holidays.

 

LOCAL DELIVERY (EAST MALAYSIA)

Service Cost Lead  Time
Minimum Purchase of RM150 Free 8  to 11 working days*
Standard Shipping RM15 8  to 11 working days*
* Working days exclude Saturday, Sundays and public holidays.

PARCEL TRACKING

Your tracking details will be sent via SMS to the phone number provided once your parcel leaves our warehouse.

DELIVERY DELAY

Please note that there may be a slight delay in delivery during peak periods such as sales and holidays such as Good Friday, Christmas, Chinese New Year and NRP (National Recovery Plan).

PRE-ORDER

Full payment is required for pre-order items at the time of check out.

Fulfillment may take up to 60 working days from the date of the order created. Please note that all fulfillment are provided as an estimate as further delays can occur from time to time due to NRP (National Recovery Plan).

Amendments cannot be made once your order has been placed and confirmed.

In the event that we are unable to provide certain pre-order items, our customer care team will notify you via email to issue store credit in the form of online store credit by coupon code.

The return & exchange requests of pre-order items comply with the Return Policy.